Refund & Cancellation Policy
Last updated: 10/10/2026
This policy explains when a payment made on Accfin Jobs is eligible for a refund, when it isn't, and how to request one. It works alongside our Terms & Conditions, which it does not override.
1. Failed or unsuccessful payments
If a payment attempt fails, errors out, or is marked unsuccessful by our payment partner but an amount was still deducted from your account, you are entitled to a full refund to your original payment method. These are automatically reversed by the payment gateway in most cases; if yours isn't, contact us (details below) with your payment reference and we will process it within 5–7 business days of confirming the failed charge.
2. Accidental or duplicate payments
If you accidentally paid twice for the same plan, or paid in error, contact us within 7 days of the payment with your payment reference. We will verify the duplicate/erroneous charge and refund it to your original payment method, typically within 5–7 business days of approval.
3. Once credits are spent or a job post is activated
Applicant-unlock credits and employer plan credits are non-refundable once they have been spent — i.e. once a candidate's contact details have been unlocked, or a job post has been activated using that balance. This mirrors our Terms & Conditions. We're not able to reverse a credit spend after the fact, since the unlock or post activation it paid for has already happened.
4. Unused, unspent balances
An unused, unspent credit balance tied to a genuine paid order may be eligible for a refund at our discretion if requested promptly and the balance has not been drawn down at all. Contact us with your payment reference and we'll review it on a case-by-case basis.
5. How to request a refund
Email jobs@accfinjobs.com with your payment reference (the Razorpay payment ID or the email/phone used at checkout), the plan or amount paid, and a brief description of the issue. We aim to acknowledge every request within 2 business days and resolve eligible refunds within 5–7 business days of approval.
6. GST & invoicing
Paid plans are billed inclusive of applicable GST, and a GST-compliant invoice is available on request for any completed payment — email us with your payment reference to get one. Where a refund is approved, the refunded amount reflects the actual amount charged (including GST paid on that transaction).
7. Payment partner
All payments on Accfin Jobs are processed through Razorpay, a recognised Indian payment gateway. Refunds, where approved, are issued to the original payment method via Razorpay and may take a few additional business days to reflect depending on your bank or card issuer.
8. Contact
Questions about a payment or refund? Reach us at jobs@accfinjobs.com or call 8247770874.